“Providing healthcare in the current environment is challenging, to say the least as healthcare workers are burned out and leaving the field,” says Pamela Houser, the Administrator of Hospice at Symponia Hospice. “At Symponia, we have been lucky in getting referrals internally from our staff. This has helped solve some of our deficits and we are grateful.”
Symponia is fortunate to have leaders and staff who are willing to work together to cover the needs of the patients. It is not uncommon for the administrator or clinical director to perform case managers or nursing aide functions such as nursing visits, bed baths, and admissions.
“Symponia means compassion in Greek. We see the dying process as part of our life journey and in caring for our patients and families during this fragile time, we bring the highest level of care and compassion to those we serve,” says Houser.
Symponia thinks outside the box so they do whatever possible to help patients feel comfortable and loved. There was a recent incident where an elderly woman was moving into a facility and had a cat that she loved more than anything else. Unfortunately, the facility said that the cat did not have its vaccinations. The patient’s niece refused to move forward without the cat. As the facility refused to help this patient, Symponia’s marketer bought a cage, picked the cat up, and took the cat to get all of his vaccinations and return him to his owner. Here are a few comments from some grateful families.
Symponia means compassion in Greek. We see the dying process as part of our life journey and in caring for our patients and families during this fragile time, we bring the highest level of care and compassion to those we serve
By combining the excellence of service with a human-centric approach, Symponia is truly driving change for patients and their families.
