Simon Hegele Healthcare Solutions SA de CV
Redefining Healthcare Supply Chain Excellence in Latin America

Gustavo Galetto Soria, National Manager

Simon Hegele Healthcare Solutions SA de CV is an established leader in Latin America’s healthcare logistics landscape, delivering exceptional speed, cost efficiency, and equipment uptime.

Founded in 2014, it is the region’s first branch of the Simon Hegele Group, which was established over 100 years ago in Karlsruhe, Germany. That said, the company provides the largest global resource of over 400 technicians based around the world, supporting the installation of highly advanced medical diagnostic and treatment equipment. This positioning aligns with its core mission to “make healthcare work”.

How does Simon Hegele Healthcare Solutions SA de CV support complex medical equipment across Latin America?

As a specialist partner to healthcare providers and device manufacturers, Simon Hegele focuses its global healthcare division on large-scale medical devices and electromedical systems as a core business, not a secondary vertical. This specialization allows the company to secure highly experienced teams who are deeply involved in understanding how equipment is built, how it functions and how it integrates into hospital operations, so every handling, rigging and installation step makes sense from a clinical and technical perspective.

Instead of asking customers to adapt to fixed service templates, Simon Hegele customizes procedures around each project and each device, combining problem-solving, flexibility and quality to create the best possible experience for every client. This device-centric approach reduces risk, prevents damage and keeps patient-critical equipment ready to detect cancer, prevent strokes and support better outcomes, while the company continually evolves alongside customers to meet new challenges.

“We customize every procedure to meet customer expectations, going the extra mile to create the best possible experience for every client,” says Gustavo Galetto Soria, National Manager.

Technical and Regulatory Excellence

How does Simon Hegele Healthcare Solutions SA de CV navigate regulatory complexity across diverse healthcare markets?

Deep technical knowledge is paired with comprehensive regulatory expertise, with teams rigorously trained on both global and local healthcare and transport regulations to avoid the delays and risks that can compromise patient care. Simon Hegele keeps employees at every level “wide open” to how the industry is evolving, empowering them to identify issues early, analyze complex situations and implement solutions that reflect changing standards and customer expectations.

“We keep all employees privy to industry changes, enabling them to detect, analyze, and implement high-quality solutions for customers,” states Soria.

This blend of technical insight and compliance discipline is especially critical in Latin America’s diverse markets, where customs rules, safety norms and hospital requirements can vary significantly from country to country and even from one facility to another. By aligning operations with these local realities, Simon Hegele helps accelerate time-to-treatment and offers customers the confidence that their equipment is in expert hands from shipment to first patient use.

How has Simon Hegele Healthcare Solutions SA de CV structured integrated services for regional healthcare demands?

Healthcare in Latin America is shaped by infrastructure constraints, regulatory nuances, and the growing demand for advanced technology, and Simon Hegele has responded by building an integrated 360° service portfolio anchored in key hubs across Mexico City, Mexico; Bogota, Colombia; Sao Paulo, Brazil; with expanding partnerships in Chile and Argentina and more in development.

In Mexico, the company delivers the full spectrum of logistics and technical services—from warehousing and cryo farming to transportation, rigging, installation and de-installation—while providing specialized installation and de-installation expertise in the wider region. The portfolio also includes specialized RF shielding solutions that ensure safety and performance integrity in MRI and electromedical environments.

Trusted by leading OEMs, Simon Hegele supports critical equipment lifecycles from installation to service upgrades. This end-to-end model eliminates the fragmentation of traditional supply chains, where multiple vendors juggle transportation, warehousing, project coordination and technical work, often increasing risk at every handoff.

Simon Hegele’s teams manage project coordination, parts management and on-site execution under one umbrella, with unique solutions such as its MR cryo farm—a state-of-the-art facility designed with OEMs to store and maintain MRI magnets in a cold, stable state, monitored for temperature, helium and system integrity across up to 10 climate-controlled bays in LATAM.

Ownership, Partnership and Innovation

How does Simon Hegele Healthcare Solutions SA de CV translate ownership mindset into operational innovation?

Customers value Simon Hegele’s expertise, dedication and ownership mindset, often describing the company as an extension of their own operations rather than a traditional vendor. When clients see the Simon Hegele logo—on a truck, a shirt or a hat—they know they are working with ambassadors for their brand who take responsibility for outcomes, communicate transparently and consistently act as part of the solution, not part of the problem.

This philosophy underpins complex, multi-site rollout programs, where consistency and risk mitigation are crucial, and comes to life in practical innovations. One standout example is the design of a specialized demo system transportation unit that addressed recurring damage to unpackaged demo devices used for trade shows and customer trials. By engineering a vehicle footprint compliant with urban transit regulations, equipping the cargo area with advanced securing accessories and adding a hydraulic ramp, Simon Hegele reduced damage, improved driver safety, and gave OEMs confidence that their demo systems would perform flawlessly in front of potential buyers.

This commitment to innovation and responsible operations earned Simon Hegele the 2023 Sustainability Flight Award, recognizing its progress toward greener, more adaptive healthcare supply chains across Latin America.

Sustainability and QEHS Leadership

Operational excellence at Simon Hegele is reinforced by a robust Quality, Environment, Health and Safety (QEHS) framework that goes beyond basic compliance and is tailored to customer-specific needs. Performance is measured through personalized procedures and detailed project evaluations that capture quality, safety, timeliness and customer satisfaction, with feedback driving continuous improvement and rapid corrective actions whenever issues appear.

The company also integrates sustainability into its 360° portfolio through responsible de-installation and eco-friendly disposal services, including official destruction certificates issued by local authorities that document how devices and components are removed from circulation and, where possible, recycled. Under the leadership of professionals such as Carlos Eduardo Lara Perez, HTL Manager, and Misael Merari Padilla Gomez, Accounting Manager, Simon Hegele ensures financial transparency and operational consistency across all locations. This disciplined approach to QEHS and environmental stewardship supports customers’ own ESG commitments while ensuring that every step—from installation to end-of-life—meets the expectations of regulators, hospitals and patients.

Making Healthcare Work for Latin America

Across Latin America, Simon Hegele Healthcare Solutions SA de CV positions itself as more than a logistics provider, owning the entire journey from the moment equipment is ready to ship until it is ready to help patients. By combining deep technical expertise, regulatory mastery, a comprehensive 360° service model, regional presence and a culture of daily innovation, the company delivers the reliability and agility that healthcare providers and manufacturers need in a constantly changing environment.

With its relentless focus on patient-critical technologies and its commitment to adapting solutions to real-world conditions—from navigating 17 floors in a hospital to coordinating complex de-installations and scrap—Simon Hegele continues to redefine what healthcare supply chains can achieve, helping customers deliver better care to millions across Latin America and beyond.