Savista

Savista, a full-service healthcare revenue cycle company, delivers industry-leading revenue cycle management (RCM) services to enhance its clients’ financial and operational performance in a market increasingly defined by innovation and adaptability. A spinoff from a well-established technology revenue cycle enterprise, and possessing three decades of industry experience, the company emphasizes independence from third-party technologies. Savista leans on the expertise of its highly trained and tenured workforce to provide unmatched revenue cycle services.

Savista’s commitment to staying ahead of market trends and leveraging automation technologies enhances the efficiency of its service deliveries. The company keeps a vigilant eye on technological advancements, particularly AI, adapting to industry trends. Its core strength is managing accounts receivables (AR) in the revenue cycle, recovering about $6 billion for its clients yearly, and handling health information management (HIM) services like cancer registry and coding, processing roughly 4.5 million records annually. They also aid clients in the areas of eligibility and enrollment, and self-pay and bad debt, showcasing their comprehensive approach to revenue cycle administration.

The company recognizes shifts in sites of care from acute to ambulatory settings and is poised to expand its revenue cycle services in this area in 2024. Volumes will continue to shift out of the hospital to other sites due to payment expansion for non-hospital-based sites, intensified payer steerage, and rapid growth in the number and scope of ambulatory competitors. The company’s mergers and acquisitions (M&A) strategy illustrates its commitment to strengthening its presence in the ambulatory arena in line with changing market conditions. Savista’s goal is to serve healthcare facilities across the United States, both inside and outside the walls of the hospital.

Savista further directs its efforts toward improving performance and optimizing work processes, driven by human capital and dedication to its employees’ well-being. Through a concerted effort to empower its workforce, Savista provides structured training programs to equip colleagues with the skills needed for career advancement. This results in a highly sought-after work environment, reflected in a remarkably low attrition rate and consistent recognition as a Great Place to Work.

“Our core focus remains on empowering colleagues to excel, ensuring optimal service delivery to healthcare providers who are the primary beneficiaries of our endeavors,” states Jan Grimm, CEO of Savista.

Besides empowering its colleagues, Savista focuses on providing best-in-class service to its clients. Recently, the company collaborated with a large hospital system in the Western U.S. facing challenges related to Coding and AR. Understanding the complexity of workflows, payer mix, and competing priorities within the hospital system was crucial. Savista ensured alignment with the system’s goals before swiftly deploying talent and a mix of staffing models to meet their needs. The company maintained transparency through a real-time feedback loop, leveraging global and domestic talent and sharing qualitative and quantitative elements of its quality analysis (QA) program. The successful partnership has evolved over time, with Savista taking on additional responsibilities in the hospital’s revenue cycle, building upon proven results in Coding and AR.

In addition, Savista’s recent integration of a workforce in the Philippines provides clinical talent tailored to the US healthcare market, enabling Savista to enhance its capabilities in Patient Access, including scheduling, pre-registration, and prior authorization, as well as expanding into case management and care coordination within the Health Information Management space. This strategy reflects the company’s commitment to broadening its service portfolio to meet the varying needs of ambulatory and acute facilities across the nation, in addition to the 770+ facilities Savista serves today.

Savista remains steadfast in delivering value across the entire spectrum of client revenue cycle requirements. The objective is to precisely align services to the needs of each client and translate those into flexible service models.

For the road ahead, Savista will continue to enhance the quality and scope of its services provided to clients. By combining organic growth strategies with M&A initiatives, the company has established itself as a significant player in mid-market revenue cycle management. Through a tactful adoption of technology to design its services, Savista is navigating healthcare with accuracy, and striving for continued excellence in the foreseeable future.