Reliance Medical Transport

The grand slam strategy that drives a successful patient transportation service is ensuring individuals’ access to healthcare while facilitating their comfort and security. A touch of human centricity to understanding a patient’s needs and providing support during a potentially stressful time further augments this service delivery.

Reliance Medical Transport (RMT) is a Veteran Owned and Operated medical transportation agency that puts this humanization-driven strategy at the core of its services.

RMT performs non-emergency medical transportation (NEMT) and emergency medical services (EMS) for individuals who need to get to and from medical appointments. The firm ensures that individuals get the medical care they need on time.

“We are committed to providing prompt, professional, and compassionate service. We focus on patient comfort and safety, treating every patient the way we want our family to be treated,” says Jason Grimes, director of business and special projects at Reliance Medical Transport.

RMT’s team of skilled professionals is trained to handle various medical conditions and provide the necessary assistance and support to ensure a comfortable and stress-free ride. It provides transportation for a wide range of medical appointments and procedures, including doctor’s visits, dialysis, wound care, chemotherapy, mental health, diagnostic tests as well as cardiac and critical care transfers.

RMT offers EMS for individuals experiencing a medical emergency.

The team of paramedics and EMTs is equipped with the necessary education and equipment to provide life-saving care and transport patients to the nearest hospital or medical facility.

Exemplifying RMT’s service is its approach to onboarding patients to its services. It starts by drawing an effective plan per their medical requirements by assessing their nuanced needs to identify the best approach for seamless transport, which provides a holistic perspective on patient needs and helps it deliver cost-effective and relevant solutions. RMT never charges more than the requirement. It focuses on creating a value-added service for customers.

RMT’s holistic perspective philosophy also extends to its company culture. It focuses on the well-being and satisfaction of its employees when providing training and professional development opportunities, offering fair compensation and benefits, fostering a positive work culture, and providing resources for work-life balance. Prioritizing the well-being of its employees, RMT improves employee satisfaction, increases productivity, and offers better care and service to patients. Due to these customer and employee-centric approaches, RMT’s customers can rest easy knowing their loved ones are in safe and trustworthy hands during transit.

RMT’s customer satisfaction and safety can be highlighted through one of its largest clients. The client was changing their patient transportation contractors every year as the previous contractors could not fulfill the clients transport needs. Reliance has provided services to this client for last six years consecutively These instances are a testament to why RMT is the go-to patient transportation for clients.

Patient transportation service companies play a vital role in the healthcare industry by providing a necessary service for those unable to travel independently to medical appointments. Companies like RMT focus on patient needs and their employees’ well-being and satisfaction.

The veteran-owned local company reaffirms the old military adage by General George Patton, “the safety, honor, and welfare of your country come first, always and every time. The honor, welfare, and comfort of the men you command come next. Your ease, comfort, and safety come last, always and every time.”