Performance Home Medical
Delivering Cutting-Edge Sleep Therapy Equipment

Healthy sleep is not a luxury but an absolute necessity. A good night’s sleep is essential to maintaining health and feeling energized and refreshed throughout the day. Performance Home Medical, a locally owned home medical equipment company, offers state-of-the-art sleep therapy and home oxygen equipment for patients with sleep disorders across the Pacific Northwest. Its knowledgeable and friendly staff guarantees personalized services every step of the way, from the initial order to patient follow-up.

Performance Home Medical’s range of sleep therapy equipment includes positive airway pressure (PAP) devices, continuous positive airway pressure (CPAP), bilevel positive airway pressure (BiPAP) machines, daytime sleep therapy treatment devices, and CPAP masks. It delivers products and services to patients through its vast network of groups comprised of sleep labs, health systems, and independent physicians.

“What makes us one of the largest providers of PAP therapy is our proficiency in helping communities with their medical needs,” says Dan Vasilj, CEO of Performance Home Medical.

Multiple home medical equipment companies that provided oxygen and sleep therapy services to communities in Washington, Oregon, and Idaho have either relocated or shut down over the years. By opening new outlets in these regions, Performance Home Medical provides timely access to care and supports patients battling sleep apnea and related conditions.

Performance Home Medical understands and prioritizes patient needs to deliver the right services. For example, some patients look to renew their PAP devices, while new-to-therapy patients diagnosed with severe sleep apnea require equipment on priority.

Performance Home Medical proactively retools its approaches to effectively manage its inventory and ensure timely delivery of equipment. It has mapped out an interactive patient journey to ensure they are informed about their order’s status through email, text, or chat. It also assists them with education, device troubleshooting, replacement, and warranties.

To make its therapies highly effective, Performance Home Medical customizes CPAP masks using trained professionals and 3D mask fitting tools. Once products are delivered, its sleep coaches educate patients on how to use their devices and ensure they function optimally. During therapy, sleep coaches constantly monitor device operations and troubleshoot issues. They also determine how patients are responding to the therapy and conduct various follow-up routines to guide them.

The team extracts, analyzes, and shares this clinical data with physicians and compares it with baseline parameters to improve patient treatment. The sleep coaches also play a major role in helping patients navigate the complex process of insurance claims and ensure speedy reimbursements of device rental and renewal costs.

Backed by a competent clinical department comprised of respiratory therapists, sleep techs, and other professionals, Performance Home Medical exceeds quality standards and delivers elite patient care. It provides employees with regular training to hone their skills and stay abreast of the latest digital tools.

The adeptness of its team has helped Performance Home Medical positively impact the lives of many patients. For instance, it helped patients tide over the global PAP device shortage in 2021 after a recall by a large equipment manufacturer. Nearly 30,000 patients were affected by this recall. By closely working with its referral communities, Performance Home Medical devised a plan and developed a system to prevent future inventory shortages. It communicated with patients to ensure they had continued access to therapies.

“With a strong appetite for excellence, we are constantly refining our systems to work smarter, communicate better, and introduce a therapy faster,” says Vasilj.

Performance Home Medical conducts extensive testing before offering its products. Its newest product is a daytime therapy device designed for patients suffering from mild sleep apnea. Steering ahead, it continues to provide sleep therapy devices and services to help patients lead healthy lives.