Many clinics are now introducing non-present card (CNP) payments, the same type of payment often used eCommerce sites like Amazon.
Fremont, CA: After COVID-19 hit the US, almost every industry changed its payment and billing processes in response. However, health care had major issues to worry about—such as the treatment of novel diseases, the protection of PPE and ventilators, and the protection of overworked staff. Meanwhile, financial executives needed to manage the revenue collapse by postponing elective procedures for patients.
COVID-19 is far from over, but healthcare providers are starting to join the transformation of payments. Financial executives have the opportunity to decrease administrative costs, boost cash flow and give a better patient experience.
Methods of contactless payment
Patients visit the front desk in a typical clinic to check-in and out. They hand over a credit card or cash for their copayment and also receive a paper bill in the mail days later. While the risk of COVID-19 transmission through the paper is low, the in-clinical payment process increases the amount of time patients need to spend in close proximity to the staff and to each other. The paper bill also slows down payments and therefore damages cash flow.
Many clinics are now introducing non-present card (CNP) payments, the same type of payment often used eCommerce sites like Amazon.
