Central Billing Office

Apassion for delivering ethical medical billing strategies is deeply intertwined with the old-fashioned value of personal interactions. Central Billing Office (CBO) prioritizes providing exceptional and straightforward services, enabling clients to witness an average revenue increase of 74 percent within the first year of association.

CBO is a full-service company that provides medical billing and practice management services to manage revenue cycles for healthcare organizations. CBO emphasizes the human touch in its strategies by offering 24/7 access to its network, treating each client as its only customer.

“We serve as an extension of the provider’s office, offering clients and patients access to live support at all times,” says Tracey Kartsone, CEO and President.

The same hands-on approach is reflected in CBO’s practice management services to help healthcare providers function seamlessly and maximize revenue potential. Investing adequate time and resources in supporting physicians enhances their processes and optimizes operations. The company provides all services in-house, guaranteeing every client receives personalized attention from a dedicated team of experts.

Complete compliance with the latest Health Insurance Portability and Accountability Act and other industry regulations is maintained.

CBO also specializes in handling the accounts receivable collection process, following up on unpaid claims and ensuring outstanding balances are reimbursed in a timely manner. This extensive experience is reflected in the ability to rectify regular issues that impact revenue.

For instance, a pain management practice noticed that their earnings did not reflect the number of medical cases coming in and reached out to CBO for a resolution. The company discovered that the previous biller had missed out on filing multiple charges worth hundreds of thousands of dollars, as well as coding discrepancies. CBO checked the data and took necessary measures to recover the money. As a result of CBO’s expertise, the practice was able to double their income within the first three months.

In another instance, an anesthesia group wanted to increase their revenue and sought a new billing service. CBO increased their revenue by 286 percent within the first year of switching. This was made possible by the team’s adeptness in identifying key areas for accuracy, such as charge entry, coding as well as providing in-depth analysis and reporting on key metrics of the practice.

The success of CBO’s services can be attributed to a meticulous client onboarding process. The team has a discussion with the customer about their specific problems and desired outcomes. This becomes crucial in building a customized plan that addresses the provider’s concerns. The team comprises specialists in different billing and practice management areas who collaborate to ensure all needs are met. After the initial consultation, an installment team gathers all necessary information to accommodate the services according to their expectations.

CBO’s driving force is a team of seasoned professionals, many of whom have been with the company for over two decades. Fostering a family-friendly atmosphere encourages employees to stay committed. The staff regularly participates in compliance and training seminars to stay up-to-date with the latest industry standards and regulations.

A deep-seated commitment to personalized and ethical service, combined with a comprehensive approach to medical billing and practice management, makes CBO stand out in the industry. CBO’s team serves as your best advocate, generating organic growth that stems from the quality of services and client satisfaction. By prioritizing human interaction and tailoring their services to meet their clients’ specific needs, the company helps practices thrive and patients receive the care and attention they deserve.