Jacqueline R. Todd-Washington, the Vice President, Revenue Cycle ManagementAlta brings proven solutions to the modern RCM space. Their customer solution specialists manage increased claims volumes with verification, pre-authorization, and denial issues, saving time and increasing clean claim rates while reducing time in AR. Additionally, with the experience and knowledge provided with Alta’s service solutions, it alleviates the need for practices to recruit, train, and retain staff for RCM activities.
“At Alta, we’ve made efforts to reinvest in our workforce, and are staying current on coding requirements, while refining and implementing optimized revenue cycle solutions,” says Jacqueline R. Todd-Washington, the Vice President, Revenue Cycle Management, Alta RCM Solutions. “Combining these efforts with our deep understanding of the complete RCM process, we can help practices address all their challenges.”
Alta is part of Healthcare Leaders Group, a portfolio of companies that combines into an ecosystem of digital health technologies.
What differentiates Alta is its ability to customize service solutions according to the needs of a practice and integrate them seamlessly into the client’s workflow. The company becomes an extension of the practice rather than an external vendor. Alta provides clients’ practices with dedicated account managers and a dedicated billing team to ensure consistency and revenue success.
For instance, Alta has been instrumental in providing a busy medical practice with onsite and online training. The company even implemented a new scheduling program, offered advice on what codes to use, and helped the client strategize new approaches for collections. Now nearly 12 years into the relationship with Alta, the client still has a monthly call with the Alta Client Revenue Manager to review the practice’s financial and collections status. As the Office Manager for this medical practice, Lori Thomas says, “If we weren’t using Alta, I would have to hire another full-time person to handle the workload. Even so, I’m certain I’d still be on the phone chasing patients for payment, and I’d have to manage the additional FTE. But thanks to Alta, instead of chasing patients, I’m able to focus on high ticket items. Appeals for things like injections are complicated. But I actually have the time to craft and submit those higher appeals. In my view, it’s just more money captured thanks to Alta.”
At Alta we say, “We do it YOUR way!” For us, it’s not just a slogan. It’s a business practice
“At Alta we say, “We do it YOUR way!” For us, it’s not just a slogan. It’s a business practice,” states Jacqueline.
Providing a human element to guide practices through the revenue cycle, Alta allows providers to maintain the larger focus – not just the success of its process but that of clients as well.
