Agatha Consulting
The Revenue Cycle Management Experts for Mid and Large-Sized Practices

Agatha Consulting’s genesis came to bear as two like-minded industry experts, Heather Niemi and Lynn Argento, saw an opportunity to improve the consulting experience in revenue cycle management for healthcare organizations. Carrying decades of revenue cycle and technology expertise, the duo aimed to create a unique business model to offer strategic consulting and hands-on execution services to mid-sized primary and specialty care practices.

Their aspiration bore fruit as they established Agatha Consulting. The company is a boutique healthcare consulting firm serving startups to Fortune 500 companies - offering clients revenue cycle, patient service excellence, and process design and improvement capabilities. It provides strategic recommendations, assists with implementations, and delivers execution support regarding revenue opportunities to mitigate operational gaps.

“As thought partners, experts, and execution specialists, we deliver strategic vision and know-how to clients to support them with their day-to-day operations. We provide complete visibility at the executive, management, and individual contributor level to effectively mitigate the challenges within their organizations,” states Argento, strategy and program consultant, Agatha Consulting.

Agatha Consulting’s team keenly observed the industry and realized that most mid-sized practices lack the resources to access affordable and effective consulting services related to their operations and revenue cycle. They face challenges in providing high-quality services to patients and successfully getting reimbursement payments. In addition, healthcare clinics must stay at par with the evolving workplace environment impacted by technological advancements in EHRs, credit card payments, and staffing. They often lack flexible revenue, extra IT staff, and project management teams, preventing them from being agile and innovative enough to adopt these changes.

In response, Agatha Consulting partners with client teams to successfully assess and validate existing strategies and help them execute new ones. The company also employs best practices that enable clients to deliver improved patient care, accelerate performance, and increase revenue.

Agatha Consulting performs a complete assessment of a client’s operations for every collaboration by conducting extensive interviews, data analysis, and system reviews. After thoroughly reviewing their supporting system policies and procedures, its team performs detailed assessments and consolidates prioritized recommendations. These insights are instrumental in offering accurate ROI estimates and the associated risk and reward. Following this, it participates in detailed conversations with clients about ways to support them and execute the prioritized recommendations.

Agatha Consulting also partners with organizations providing innovative service delivery. These companies often leverage traditional billing methodologies and insurance-payer models as they are in the nascent stages of growth and development. To enhance their progress, they require revenue cycle management expertise. Agatha Consulting assists them in scaling and stabilizing their operations and getting better funding to bring exciting healthcare opportunities to the growing patient population.

The cornerstone of Agatha Consulting’s success is its team of experts. It comprises diverse team members with varied skill sets that steward client resources and lead them to the top of their potential. Backed by this team, Agatha Consulting strives to help clients achieve objectives by solving their immediate problems and empowering them to become more self-sufficient.

“In our journey to make clients more accountable and proactive in their problem-solving capabilities, we have established a collaborator model that allows individuals to work at the top of their skill set and balance their professional and personal growth goals. We never step back from delivering the required expertise, walk with clients through the entire process as partners, and continue our engagement as an extension of their team,” states Niemi, principal, Agatha Consulting.