8 OCTOBER 2025IN MY OPINIONOut with the old and in with the new. The days of manual process in the revenue cycle are in the past.Whether you are part of a large health system, physician group practice, or even an independent physician office, having an efficient, professional revenue cycle process is key for financial success.There are many areas that make up the revenue cycle, such as patient access, coding, and payer contracting. In this article, I will be focusing on the back-end revenue cycle and professional billing.SYSTEM, SYSTEM PROCESS' AND AUTOMATIONPractice management systems should be leveraged in every way possible to make the process efficient. Touches that staff are doing that are `busy work' should be eliminated with automation. If you have an IT team or a vendor that manages your PM system, start having those conversations. Start analyzing the claim edits and denials your practice is receiving, and start interviewing staff to identify tasks that could be managed with automation. For example, if you have a high claim edit rate for missing referring providers on your By Candace Omija, Manager, Professional Billing and Coding, The Queen's Health SystemAutomating Professional BillingCandace Omija
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