19 MAY 2025APACCXO INSIGHTSNatalie Yang, Medical Director, Radiology, Austin HealthSolving the Complexities of Telehealth Processes for Healthcare WorkersCould you tell us about yourself and your role at Austin Health?I am the medical director of Radiology at Austin Health. The radiology department works for the public health system in Victoria, Australia, and has conducted about 180,000 examinations on emergency inpatient and outpatient cohorts. We serve our community and carry out responsibilities, including spreading hospital information to stakeholders. We work in a hybrid healthcare system, and Cerner, an American supplier of health information technology services, is our primary electronic medical record (EMR) provider. Each department in the hospital has its sub-specialty program, which predominantly functions as the equal distribution of work in each department occurs. What are some challenges that you face in the telehealth industry?The hospital environment is complex; many legacy IT systems often don't fit with each other well, and the investment and expertise required Natalie Yang
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