19 MAY 2025APACCOULD YOU TELL US ABOUT YOURSELF AND YOUR ROLES IN AUSTIN HEALTH?I am the medical director of Radiology at Austin Health. The radiology department works for the public health system in Victoria, Australia, and has conducted about 180,000 examinations of emergency inpatient and outpatient cohorts. We serve our community and carry out responsibilities, including spreading information about the hospitals to stakeholders. Cerner, an American supplier of health information technology services, is our primary electronic medical record (EMR) provider in terms of technology since we work on a hybrid healthcare system. Each department in the hospital has its own sub-specialty program, which predominantly functions in which the department members perform their work, and the equal distribution of work occurs. WHAT ARE SOME CHALLENGES THAT YOU FACE IN THE TELEHEALTH INDUSTRY?The hospital environment is complex, many legacy IT systems often don't fit with each other very well, and the investment and expertise required to maintain those IT systems are high. The challenge is that unless new IT systems or technologies don't integrate with the hospital's existing ones, the new systems are not very useful, no matter how wonderful. One of the tricks of integrating new systems into an existing system is putting different strands of IT systems into one platform, reducing the workload of public healthcare workers. With only one platform to work with, workers don't have to log into multiple systems to get their work done, which is efficient, takes up lesser time, and saves the workers from burnout. Natalie Yang, Senior Medical Staff Association Chair, Austin HealthSolving the Complexities of Telehealth Processes for Healthcare WorkersCXO INSIGHTS
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