4 MARCH 2026CXO INSIGHTS18Strategic Sourcing That Strengthens Care, Quality and ResilienceIan O'Malley, Executive Director Strategic Sourcing, University of Chicago MedicineIN MY OPINIONL AST WORDLeading Case Management Through Communication and Systems ThinkingAlison Boone, MSRN, CCM, Director of Case Management, Mass General Brigham0842Embracing Digital Tools in Dental SurgeryAna Bentancor, Dental Laboratory Technician, ClearChoice Dental Implant Centers38Creating a Culture of Trust and Accountability in Medication SafetyAmbrosia Johnson, System Manager, Pharmacy Medication Safety, CommonSpirit Health40Creating a Culture of SafetyRachelle Petika, DNP, MBA, FNP-C, VP, Practice Health and Safety, ArchWell Health36Transforming Healthcare Delivery with Systems ThinkingDr. Timeka Russell, Pharmacy Enterprise Director of Procurement, Inventory, and Supply Chain,NewYork-Presbyterian HospitalQUALITY ASSURANCESTATE OF THE INDUSTRY16Healthcare Quality Assurance Services: Advancing Safe and Reliable Care10The Impact of Quality Assurance on Healthcare ReliabilityDEEP DIVE20Setting Standards for Healthcare Quality Assurance Services12Cover StoryRandy S. Langsam,Owner and PresidentRSL HEALTHCARE CONSULTING, LLCRSL HEALTHCARE CONSULTING, LLC EMBODIES HEALTHCARE QUALITY ASSURANCE WITH ITS OWN PERSONAL TOUCH!HEALTHCAREQUALITYASSURANCESERVICECOMPANYOF THE YEAR2026
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