4 AUGUST 2024CONTENTS12COVER STORYL AST WORDImproving the Patient Experience ­ Empathy is Basic but ForgottenNeil Creasey, Director Of Pharmacy Operations, Holzer Health System30IN MY OPINION08Nurse-led interventions to improve patient care, quality, and outcomesKristi Boggess, Director, HLVI Patient Care Services, UT Medical CenterPROLIANCE SURGEONSWORLD-CLASS PERSONALIZED CARE AT ITS FINESTPATIENT CARE SERVICES PROVIDERS - 2024TOP 10 Dr. John Pryor, MD, Board President
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