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Sleep disorders are rarely isolated conditions. Obstructive Sleep Apnea (OSA), arguably the most prevalent and chronically underdiagnosed sleep disorder, is deeply intertwined with broader systemic dysfunctions like cardiometabolic issues, craniofacial structural imbalances, neurocognitive deficits, and obesity. Despite OSA’s multifactorial nature, the care ecosystem surrounding OSA remains compartmentalized. Traditionally, physicians handle diagnosis and medical management, while dentists step in to offer oral appliance therapy for patients who cannot tolerate continuous positive airway pressure (CPAP) treatment. This lack of coordination and communication across specialties often leads to delays, conflicting guidance, unnecessary repeat testing, and fragmented patient experiences. Dedicated Sleep addresses these patients’ care issues by restructuring the coordination of sleep care. “Patients don’t fall through the cracks because of bad medicine. They fall through because no one is holding the thread across touchpoints,” says Jill Glenn, Founder and CEO of Dedicated Sleep. Dedicated Sleep’s multidisciplinary model connects the fragmented points of care. By aligning screening, diagnosis, therapy and long-term support within a single pathway, Dedicated Sleep ensures patients are not left on their own to navigate disconnected steps. A patient who is struggling with CPAP, or another patient who begins with a dental screening or home sleep study, is guided into the same continuum of care. Physicians, dentists and other providers work in tandem rather than in silos. Each handoff of the patient by healthcare professionals reinforces the clinical direction, allowing treatment plans to adjust as patient needs evolve. Dedicated Sleep’s model is clinically effective due to its layered expertise, supported by healthcare professionals from diverse backgrounds in pulmonary, craniofacial, behavioral health and dental sleep medicine. This comprehensive model enables nuanced evaluation and shared decision-making, which is critical when managing complex, chronic conditions like OSA, because symptoms and root causes often overlap across multiple systems. “We’ve built a care architecture that respects the patient’s time and the complexity of their condition,” Glenn explains. “When people come to us, they’re often tired, not just from sleep deprivation, but from the runaround. What we offer is a system that’s clinically sound, emotionally reassuring and structurally complete.”
Today’s healthcare landscape is often defined by operational and financial intricacies, making the need for organizations that can diagnose the root causes of such issues more critical than ever. Under CEO Matthew Punches’ leadership, Punches Consulting precisely addresses this need. It helps healthcare groups optimize their operations and revenue cycle management (RCM) through a candid, data-driven approach, transforming ambiguous concerns into clear strategic insights, financial turnaround and sustained operational excellence. “Punches Consulting turns uncertainty into action, using data to uncover the real problems, cut through noise, and deliver measurable results that transform healthcare operations quickly and decisively,” states Punches. The clarity begins with a rigorous vetting process for prospective clients. The firm ensures partners are prepared to confront difficult truths and commit to meaningful change. Unlike consultancies that may soften their messaging, Punches Consulting adopts a blunt, direct style. It focuses less on comfort and more on transformation, relying heavily on data analytics and operational insight to expose hidden inefficiencies and revenue cycle leaks. Every engagement is designed to produce tangible improvements in both process and profitability. A vivid example of the firm’s approach involves an urgent care group owned by a private equity firm. Despite years of heavy investment in technology and services, the group lost money and faced a challenging backlog of 15,000 claims. Punches Consulting’s intervention restructured workflows and optimized staff allocation without adding headcount. Within 90 days, the backlog was eliminated, current claims were managed efficiently, and the client experienced its most profitable quarter ever. Beyond financial gains, the engagement delivered transparency, enabling the client to understand the systemic issues that had previously gone unaddressed.
ANNALS of CONTINUING EDUCATION (ACE) is a web-based platform that supports medical assistants (MAs) across all disciplines by providing affordable, accessible, and high-quality continuing education units (CEUs). ACE’s mission is to enhance professional growth, elevate patient care, and empower healthcare careers through flexible and cost-effective learning. With an annual membership offering unlimited courses for just $49.95, ACE removes financial and logistical barriers for the recertification process, by helping MAs satisfy their certifying organization’s CEU requirements while continuing to build knowledge and confidence in their roles. ACE’s comprehensive course library covers clinical competencies such as EKG, phlebotomy, and electronic health records, along with essential administrative and professional skills. Each course is reviewed and approved to meet the rigorous standards of the American Association of Medical Assistants (AAMA) before being made available to learners. Guided by feedback from practicing MAs and an advisory board of healthcare professionals, ACE continuously refines this course content to reflect real-world challenges and workplace demands. This ensures a diverse, relevant curriculum that mirrors the full range of MA responsibilities – from clinical precision to administrative efficiency to patient communication. Continuing education ensures medical assistants remain competent, stay up-to-date with evolving healthcare practices, and maintain professional standards. Brian Dickens, ACE’s Chief Medical Editor, emphasizes connecting education with practical workplace responsibilities. “As ACE’s Chief Medical Editor, our goal is to develop content that doesn’t just meet requirements but truly empowers healthcare professionals,” says Dickens.
Think of this scenario: You finally start to feel a sense of trust taking shape between your therapist and you. After weeks of opening up about what keeps you awake at night, something begins to shift. Mornings feel calmer and the spirals are less frequent. Then your therapist says, “You’ve made real progress with your anxiety, but the tension in your relationship might be better addressed with a specialist in interpersonal psychotherapy.” And just like that, you’re starting over with a new face, a new intake form and the same story told all over again. For too many, this handoff feels like losing hard-won ground. Lexington Park Psychotherapy was created to prevent that loss of continuity. The practice follows a model of psychotherapeutic integration, allowing therapy to evolve with each person rather than restart when new needs arise. Every clinician is trained across multiple evidence-based modalities, ensuring treatment evolves naturally as each client’s story unfolds. Many hold advanced certifications in Cognitive Behavioral Therapy (CBT), psychodynamic psychotherapy, Internal Family Systems (IFS), Interpersonal Psychotherapy, Acceptance and Commitment Therapy (ACT) and the Gottman Method. This depth of expertise enables therapists to draw from multiple frameworks simultaneously, blending tools and techniques to match the unique realities of each patient’s life. This makes the care more multidimensional and truer to the individual. “We never stop learning,” says Dr. Jordan Conrad, founder and clinical director. “Our therapists continue advanced study at New York’s leading postgraduate institutes, earning certifications that add depth to their clinical work.” Inside the center, learning continues through a teaching-practice model. Much like a teaching hospital, it is a place where therapists refine their craft, exchange ideas and stay connected to emerging research. Many team members publish, teach and contribute to the field, helping not only to practice psychotherapy but to shape its future, with their work appearing in journals such as the American Journal of Psychotherapy and Pediatrics.
Dawn L. Alexander, Chief Nursing Officer, DCH Health System
Ernie Livingston, Director of Surgical Services, Springhill Medical Center
Audrey Neylon, System Director Mental Health & Addiction, Fairview Health
Jaclyn Nona, Marketing Manager at Restore Dental Arts
Richard Ortiz, Director of Patient Care Services, Hackensack Meridian Health
Amos Chery, Director, Pharmacy Operations and Regulatory Compliance, MedStar Health
Ron Guberman, Director of Podiatric Medical Education and Co-Chief of the Podiatry Division, Wyckoff Heights Medical Center
Where Innovation and Integration Redefine Healthcare’s Next Chapter
Healthcare’s next frontier isn’t defined by technology alone but by how disciplines intersect to deliver measurable outcomes. Dental sleep care, once a niche specialty, now illustrates the power of convergence by linking dentistry, sleep medicine, and systemic health to improve patient outcomes and reduce long-term costs. Healthcare consulting is advancing in the same direction, evolving from transactional advice to strategic enablement. By aligning data, process, and patient-centered strategy, consultants are helping providers navigate reimbursement pressures, integrate digital systems, and redesign the patient journey. The result is a more coherent model of care built on value rather than volume. But innovation doesn’t sustain itself without the right talent and mindset. Medical assistant continuing education programs are closing the skill gap, preparing clinicians to operate confidently in hybrid, data-driven environments. At the same time, psychological services are emerging as essential infrastructure that supports clinician resilience, patient adherence, and organizational performance. Together, these disciplines signal a new era in healthcare defined by integration, agility, and accountability. The systems that unify expertise across domains to deliver measurable value for patients, providers, and organizations will lead the transformation from volume-based care to value-based performance. This edition of Healthcare Business Review spotlights leaders and organizations driving this integrated vision forward. It features those redefining standards of care, operational excellence, and patient-centered innovation across dental sleep medicine, healthcare consulting, continuing education, and psychological services. We hope this edition inspires healthcare professionals, educators, and leaders to explore new ways of integrating expertise, data, and empathy into everyday practice. By learning from these innovators, the industry can continue to evolve toward a more connected, efficient, and humancentered model of care.